MINI is #1 in JD Power ReportMINI of San Diego, CA - Mini Mania Inc.Moving up from last year’s fifth place finish, MINI sits atop the J.D. Power and Associates’ 2011 Customer Service Index Study in the category of dealer service in the mass market segment. Lexus topped the Luxury category with MINI parent company BMW down in seventh place. The study covers the first three years of ownership, measuring owner satisfaction regarding visits to dealers for service, maintenance and repair work. The survey covers five main areas: quality of work done, ease in getting appointments, the performance of the service adviser, the facilities themselves, and the experience of receiving your vehicle again. Congrats to MINI for coming out on top. Full table of results after the break.

J.D. Power 2011 U.S. Customer Service Index (CSI) study
Customer service index ranking for mass market brands   Customer service index ranking for luxury brands
MINI 805   Lexus 846
GMC 803   Jaguar 837
Buick 799   Cadillac 830
Chevrolet 792   Acura 828
Kia 784   Average 819
Hyundai 783   Lincoln 817
smart 783   BMW 814
Volkswagen 779   Porsche 814
Ford 773   Mercedes-Benz 810
Honda 765   Infiniti 801
Average 758   Audi 794
Mitsubishi 754   Volvo 788
Mazda 750   Land Rover 785
Chrysler 749      
Subaru 744      
Dodge 743      
Scion 737      
Toyota 735      
Ram 733      
Nissan 731      
Jeep 728      
Suzuki 724      

Now I’m sure lots of folks have had some sort of negative experience at their MINI dealership. I know I have, but if these results demonstrate anything, it’s that the good experiences so often outweigh the bad ones. That’s definitely been my experience with the two MINI dealers I’ve dealt with in owning my R53. Yet when the service is perfect, we’re often much less likely to be vocal about it. Does your local MINI dealer go above and beyond? Tell us your satisfaction story in the comments.