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BREMBO FAQ
What are the benefits and features of the Gran Turismo Brake System?
Will I experience brake noise with Brembo brakes?
Where can I find test data on stopping distances?
What should be put on the rear?
Should big brakes be installed on the front wheels or all four?
Are Brembo calipers directional?
Which direction should the discs rotate?
How long do Brembo discs last?
Should new discs and pads be bedded in and if so, how?
Are discs with cast-in-place holes better than cross-drilled discs?
Why are there so many holes in a cross-drilled disc?
What are the advantages of drilled and slotted discs?
Will it work with my standard master cylinder, ABS, or traction control?
Why use a two-piece "floating" disc assembly?
Is the biggest brake disc the best answer for my vehicle?
What are the benefits of opposed-piston fixed calipers? What are the benefits and features of the Gran Turismo Brake System? Features: Dual use-street and track events
Race-based components
One or two-piece drilled and/or slotted discs
Billet aluminum hats
"Floating" disc mounting system
Four-piston cast aluminum calipers
High Performance friction material Benefits: Can be used on the street at drivers' schools and at club events.
Proven on-track performance at the highest levels of racing.
Disperses gasses, cleans pads for better "bite."
Reduces "unsprung weight" for better handling.
Provides maximum braking force without the flex of sliding calipers.
Reduces heat-related stress, increases brake performance and pedal feel.
Aggressive pads that last longer and provide the highest level of performance. back to top Will I experience brake noise with Brembo brakes? Brembo makes every effort to test for and eliminate abnormal brake noise from the systems we offer. There are many factors that can contribute to abnormal brake noises, and while it is unlikely that a Brembo system will create noise, the engineering and customer service departments are available to answer questions and work to solve any noise issues which may arise. back to top Where can I find test data on stopping distances? At the speeds that stopping distance is generally measured from (60 to 70mph), the test is primarily testing the tire's grip on the pavement. As delivered from the manufacturer, nearly all vehicles are able to engage the ABS or lock the wheels at these speeds. Therefore, an increase in braking power will do nothing to stop the vehicle in a shorter distance. For this reason, we do not record stopping distances at this time. The Brembo systems will show their greatest advantages when braking from higher speeds, or when tasked with repeated heavy braking. The increased braking torque provides for maximum deceleration at speed, and the ability to absorb and quickly dissipate the intense heat generated during repeated braking insures that the braking system will perform at the same high level each time. back to top What should be put on the rear? Direct OE replacement drilled or slotted discs are available for the rear. They work with your standard calipers and give you increased stopping power, cooler operating temperatures, and reduced brake fade. It's an engineered balance for the larger, more powerful front braking system. back to top Should big brakes be installed on the front wheels or all four? During braking, the front of the vehicle does the majority of the work. Exactly how much is influenced by the vehicle's weight distribution, wheelbase, and center of gravity height. Brembo engineers all of its systems to ensure that the brake balance of the vehicle is not compromised. If not designed properly, adding a big brake system to the rear of the vehicle can result in an unstable condition, and actually degrades braking performance. Brembo offers rear brake systems for a select number of high performance applications. back to top Are Brembo calipers directional? Brembo's calipers are directional, due to the use of differential piston sizes. The leading pistons are smaller in diameter in order to combat uneven wear of the brake pads. Upon close examination of the caliper, you will find a small arrow cast in place which denotes the direction of disc rotation. Additionally, when mounted on the vehicle, the bleed screw(s) must be at the top of the caliper. back to top Which direction should the discs rotate? It is a popular misconception that the slots or drillings in a disc determine the direction of rotation. In truth, for an internally vented disc, the geometry of the vanes dictates the direction of rotation. There are three vane types in use: Straight
Pillar vane (comprised of many small posts)
Curved vane
The first two vane types are non-directional, and can be used on either side of the vehicle. The curved vane disc, however, is directional. A curved vane disc must be installed with the vanes running back from the inside to outside diameters in the direction of rotation. Please see figure. Orienting the disc in the manner creates a centrifugal pump. The rotation of the disc causes air to be pumped from the center of the disc, through the vanes, and out through the outside diameter of the disc. This greatly enhances the disc's ability to dissipate heat. Additionally, all of Brembo's slotted discs are directional as well, regardless of the vane geometry. The discs should be installed such that the end of the slot nearest the outer edge of the disc contacts the pad first. Please see figure. back to top How long do Brembo discs last? The useable life of a brake disc is influenced by a number of factors including vehicle weight, driving style, vehicle usage, brake pad material, and many others. Therefore a blanket disc lifetime cannot be given. However, when used in the same conditions, a Brembo disc should meet or exceed the life of the disc it replaces. It is important, however, to periodically check the disc thickness, and replace the disc if it falls below the minimum allowed thickness. back to top Should new discs and pads be bedded in and if so, how? The answer is yes, for optimum performance, any time different friction materials or discs are introduced, a bedding procedure should be carried out. While the vehicle is stationary, pump brakes to ensure a firm pedal.
Drive the vehicle cautiously to test fit and function.
The brakes should be smooth, with no vibrations, judder, etc.
Drive the vehicle to a remote area and perform at least 30 brake applications of 3-second duration. Use light/medium deceleration with varying starting speeds. Leave at least ½ mile between each brake application.
The purpose of this procedure is to gradually increase the temperature in the components without inducing thermal shock, and to mate the brake pad and disc friction surfaces.
After the repeated stops, drive the vehicle for several miles with little or no braking in order to adequately cool the components.
After the above process is completed, the system is ready for normal use.
When the system achieves elevated brake temperatures for the first time, a slight increase in pedal travel and pedal effort may occur. After this first "fade" and proper cooling, the system will maintain its optimum performance at all temperatures.
Some of the bushings in the two-piece disc assembly seem to be loose.
The two-piece disc assemblies utilize a floating disc. The mounting system of the disc is designed to allow a specific amount of float in both the radial and axial directions. The merits of this system have been discussed earlier. Brembo has engineered special springs that are used on every other fastener in order to slightly preload the assembly. This has been done to prevent excessive noise from the system during street use, while still maintaining the benefits of a floating disc. These springs can be seen when looking at the backside of the disc. The small screws on the backside of the disc are properly torqued during assembly and utilize thread lock compound to prevent loosening. They must not be tightened further.
back to top Are discs with cast-in-place holes better than cross-drilled discs? Brembo has extensively studied and tested cross-drilling versus casting the holes in place and found no significant effect on performance or durability. back to top Why are there so many holes in a cross-drilled disc? The number of holes in a cross-drilled disc is part of the engineered system. Brembo has done extensive testing with regards to the number of holes, their size, their location and their chamfering. This attention to detail is what truly sets Brembo apart in the world of braking. The same attention to detail that is delivered to the Ferrari Formula One effort is a component of the high performance program. The number of holes in a disc is in part a function of the size of the disc and the internal venting (if it is a vented disc). back to top What are the advantages of drilled and slotted discs? The main advantages of drilled and slotted discs are the same: increased brake "bite", and a continuous refreshing of the brake pad surface. Drilled discs have the additional advantage of being lighter and running cooler. However, there are certain pad materials that should not be used with a drilled disc. back to top Will it work with my standard master cylinder, ABS, or traction control? Brembo brake systems are designed to work with your standard master cylinder, and do not hamper the function of your ABS or traction control systems. back to top Why use a two-piece "floating" disc assembly? There are several reasons that a two-piece floating disc assembly is of benefit. First, by using an aluminum bell for the hub section of the disc saves a great deal of weight. Since this is both rotating and unsprung, it benefits the acceleration, braking, and handling of the vehicle. Secondly, it is better able to handle the large temperature changes that a brake disc experiences. During severe use, temperature variances become present in a one-piece disc and generally cause warping of the disc. This not only results in vibration of the vehicle, and pulsing of the brake pedal, but also pushes the pistons farther away from the disc. In a two-piece floating disc assembly, the iron disc heats up more uniformly, and the controlled float which is present allows for the differential expansion of the very hot brake disc, and the relatively cool aluminum bell. This allows the disc to be used under severe conditions without having a detrimental effect. back to top Is the biggest brake disc the best answer for my vehicle? Not necessarily. There are many factors to take into account when choosing a performance brake system. First and foremost, a brake system must be designed based on the vehicle parameters, and the type of use it will experience. Brake systems are designed to operate best within a prescribed temperature range. While modern high performance friction materials broaden this temperature range from relatively cold pad temperatures to the high temperatures experienced in performance driving situations, the use of a disc that is too large will limit disc temperatures to the extreme lower end of this range. Not only will the disc temperature not reach the optimum range, but it will also be heavier than necessary. Below you will find an explanation of how reducing the weight of the braking system further enhances performance. back to top What are the benefits of opposed-piston fixed calipers? A fixed caliper is secured rigidly to the axle assembly and has at least two opposing pistons that force the pads against the disc. A sliding or floating caliper has pistons on only one side of the disc. Therefore, when the caliper acts, it must slide or float in order to bring the pad on the opposite side in contact with the disc. Nearly all original equipment calipers are of the floating type. In a system with fixed calipers, not only is the mounting much more rigid, but the stiffness of the caliper itself is greatly increased. This manifests itself in enhanced braking performance, pedal feel, and pad wear.
back to top
Part No Applications:
G2NMB2035BLK,
NMB2004,
NMB2031-LT,
NMB2035/BLK,
NMB2036,
NMK3213
Article Date: Jan 17, 2008
Car Accociations: NEW_MINI
Hits: 624
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Order and Shipping Information Worldwide Shipping Charges
Shipping Address Policy
Worldwide General Shipping Information
Shipping Schedule
When Will I Get My Order?
Entering APO/FPO Addresses
Backorders Product Use Notice: When ordering, recognize that some products sold by Mini Mania may not be approved for highway use on public roads. These products are designed for show, off road driving or racing applications only. It is the buyer’s responsibility to ensure that their vehicle meets all federal, state and local laws and regulations. Buyer assumes all liability and risk associated with the use of high performance products and holds Mini Mania, Inc. harmless of any associated liability. |
World-Wide Shipping Charges How can I get a shipping estimate? Just click "Buy Now" on the product page to add it to your cart. Continue shopping and when ready for the shipping estimate, begin the checkout process. Shipping charges for most items are calculated and displayed during order checkout. You will NOT need to log in or create an account to use the 'shipping quote' button. If you're not ready to order, simply use you browser's "back" button to return to previously viewed pages. Shipping Methods appropriate for your destination are displayed to you during order checkout. Once you've decided on the items you'd like to order, consider how quickly you would like to receive your shipment(s), evaluate the shipping cost displayed, and choose a shipping method. What if no shipping charges are displayed? Shipping charges are calculated at time of shipment based on the actual package weight and dimensions. In some cases, we may not have weights or dimensions in our computer system for one or more of the items you ordered. In this case, shipping is not quoted. The amount you will be billed is the carrier's standard charge. We don not charge any handling fees. The cost of shipping your order will be sent to you in a confirmation email message at the time of shipment. No action is required on your part.
Shipping Address Policy When you order product using your credit card we initiate a process to check the address information you enter to see if it matches the address that your credit card issuer has on file and matches your billing address. If they do not match then the issuer of the credit card will not approve the transaction 100%. This is because much of credit card fraud occurs by having products shipped to the address of the person who stole the credit card instead of to your address – the billing address. The fraudster steals the credit card, orders products and has those products shipped to the fraudsters’ address and you don't know anything about it until you get your credit card bill. This works great for those people that have products shipped to their home address and their credit card bill is also mailed to that same address. But some people use a PO Box or their personal credit card to order products for business. In those cases they want the product shipped to their office but the statement (billing address) is still being mailed to their home address or PO Box. This normally would be a rejected transaction because of the two legitimate, but different, addresses. The way to get around this is with an Alternate Shipping Address. You can add an Alternate Shipping Address to your credit card so that orders will be accepted at both addresses. The alternate shipping address does not have to be your business address but is used here simply as an example. Simply use the toll-free number on the front or back of your card to contact your credit card company and create an Alternate Shipping Address which is simply a note on your account authorizing purchases that are delivered to a destination other than your billing address. With the Alternate Shipping Address feature in place you can have credit card orders shipped to two different addresses but your credit card bill will continue to be mailed to the original billing address. Add the Alternate Shipping Address to your credit card account before placing your order. After your credit card company has updated your credit card account you can then order products with your credit card and have them shipped to the alternate shipping address you have on file with the credit card issuer. * Please note that on your initial order items must be sent to the billing Or ‘Alternate’ address as registered with your credit card company. See this Policy for more details or contact our sales staff at 800-946-2642.
World-Wide General Shipping Information Mini Mania, Inc. primarily uses FedEx, UPS and the US Postal Service to ship orders world-wide, each of which may be available only in certain areas. Truck freight items may be shipped using our choice of a variety of motor freight carriers. The customer pays shipping costs unless stated otherwise. When choosing a shipping method, remember that carriers charge considerably more for expedited delivery. Expedited delivery also generally requires the package be signed for at the time of delivery. Check with your selected carrier locally if you or your authorized representative may not be available to sign for the package at the time of delivery. For some destinations, we offer the choice of Mail (USPS). While often less expensive, remember that items shipped via Priority Mail, while insured, are not always reliably delivered and cannot be tracked. By choosing Priority Mail, you accept responsibility for your order once it leaves our facility. Customers outside the domestic United States should exercise particular care when selecting a carrier or expedited shipping methods. If in doubt, consult with your potential carrier for information about shipments to your country. Import duties, local taxes, customs charges, etc. are the responsibility of the customer. If Mini Mania is invoiced by any carrier for import duties, local taxes, customs charges, or similar fees, the customer's credit card on file will be charged immediately for these fees, and an invoice explaining the charges will be sent to the customer.
Shipping Schedule Most orders phoned in to Mini Mania before 12 noon Pacific Time are shipped the same day; orders received later usually ship the next day. If you must receive your order by a specific date, please make this clear when placing your order. Most Internet orders are processed the next business day and are shipped within 1-2 days. If there is more than one item in your order, we will ship your items as they become available. Depending on availability, your order may be sent in more than one shipment. You will be charged shipping for each shipment. You may choose to contact us by phone or e-mail before placing your order in order to ascertain availability.
When Will I Get My Order? For Ground shipments, see the maps below for approximate delivery times. For expedited shipping choices, please see your chosen carrier’s web site for details, terms and conditions. Note that in all cases, shipping times do not include the day the order ships, weekends or holidays. UPS Ground Delivery Transit time Map for Domestic Customers
 FedEx Ground Service Delivery Map
Entering APO & FPO Addresses Correctly Having trouble entering an APO or FPO address on our order form? Following these steps should help: - Enter the recipient's full name and address in the relevant fields.
- Enter "APO" or "FPO" in the City field.
- Enter "AE" in the State/Province/Region field if the recipient is stationed in Europe, Canada, Africa, or the Middle East. Enter "AA" if the recipient is stationed in the Americas. Enter "AP" if the recipient is stationed in Asia or the Pacific.
- Regardless of where the recipient is stationed, select "United States" from the Country drop-down menu.
Following these steps will ensure that you're charged the correct shipping amount and that your order will be delivered in a timely fashion. All shipments to APO/FPO addresses are sent via U.S. Priority or First Class Mail. We estimate 5 to 7 business days for delivery once the order has been shipped; however, some destinations may take up to 21 days.
Backorders We endeavor to stock most of the items we sell. The automatic shipment notification email you receive will identify backordered items and indicate the approximate date we expect to receive the item at our warehouse. Be sure to contact us if you wish to cancel your backorder to avoid unnecessary shipping and restocking charges once your backordered items are shipped.
Product Use Notice: When ordering, recognize that some products sold by Mini Mania may not be approved for highway use on public roads. These products are designed for show, off road driving or racing applications only. It is the buyer’s responsibility to ensure that their vehicle meets all federal, state and local laws and regulations. Buyer assumes all liability and risk associated with the use of high performance products and holds Mini Mania, Inc. harmless of any associated liability.
Important Note: Products distributed by Mini Mania, but manufactured by others, are subject to their respective manufacturer's warranty. Contact that manufacture directly for warranty support. If results are less than satisfactory, we want to know! Contact us and we will be pleased to intervene on your behalf.
Maximum Performance with Mini-mum Stress
Warranty backed performance
Mini Mania™ Limited Warranty The Mini Mania limited warranty is in effect for at least the remaining portion of your original
new car limited warranty, often longer since it extends also for one year or 12,000 miles after you purchase the Mini Mania part or component. This means more miles, more coverage, more assurance that your MINI stays at peak performance miles beyond anyone else in the industry. Mini Mania stands behind its warranty. We have been in business since 1974. Mini Mania's customer service extends beyond the sale of the product. Our product warranty offers our customers the peace of mind that only product warranties can offer. Our intent is to back our products in a manner that protects you against product defects and damage caused
by failure of a Mini Mania component. The Mini Mania warranty is intended to cover Mini Mania and/or ULTRIK manufactured products when they are used in the manner for which they were originally designed. Most Mini Mania parts and components will not impact your new car warranty. The warranty does not cover products subjected to improper installation, modification, misuse or customer neglect. For MINIs covered under the Original Manufacturer's New Car Limited Warranty If your MINI is currently covered by the new car limited warranty issued when the car was originally purchased,
Mini Mania will warranty its Mini Mania and/or ULTRIK branded performance upgrades for the remaining term of the new car limited warranty up to 4 years or 50,000 miles, whichever occurs first. Mini Mania warranties are transferable to subsequent owners of the car providing that the car falls within the original manufacturer's new car limited warranty criteria. To obtain service under the warranty, the vehicle must be transported to an authorized Mini Mania dealership or
MINI dealership who will obtain authorization from Mini Mania to make the requested repairs. The facility will, with-
out charge to the customer, either repair or replace the defective Mini Mania and/or ULTRIK branded part and/or the original vehicle manufacturer's part at the sole discretion of Mini Mania if it is determined that the Mini Mania and/or ULTRIK branded part caused the failure of the original vehicle manufacturer's part. Parts replaced by Mini Mania become the property of Mini Mania and/or the original vehicle manufacturer. In all cases, customers understand that a reasonable time period must be allowed to initiate and make warranted repairs to the vehicle. For MINIs no longer covered by the Original Manufacturer's New Car Warranty The Mini Mania limited warranty covers Mini Mania and/or ULTRIK branded products for two years, or 24,000 miles, from the date of the purchase, whichever is greater. Mini Mania's limited warranty is transferable to subsequent owners providing proof of original purchase can be presented. Mini Mania does not cover products subjected to improper installation, modification, misuse or customer neglect. In the event of a warranted claim, Mini Mania will, at its sole discretion, either replace or repair the failed component upon receipt of the Mini Mania and/or ULTRIK branded part. Labor charges associated with repair or replacement of a Mini Mania component will be reimbursed at the Mini Mania authorized standard rate based upon Mini Mania's schedule of flat rate labor costs. Mini Mania will not be responsible for consequential effects or damage to other components or systems. The defective Mini Mania part must be presented to Mini Mania or Mini Mania representative to verify defect and authorize repair or replacement. Mini Mania's Limited Warranty Exclusions: • Any vehicle operated in any competitive event; • brake rotor warp; • custom-designed competition parts; • damage attributable to negligence, improper installation, improper treatment or treatment contrary to the instructions in the owner's manual from the original vehicle manufacturer or Mini Mania's product instructions; • damage due to the failure to perform maintenance services at the specified intervals or in accordance with the instructions in the owner's manual from the original vehicle manufacturer or Mini Mania's product instructions; • damage occurring through corrosion resulting from weak or improper coolant; • damage resulting from environmental influences, flood, accident, fire damage, or road salt corrosion; • damage resulting from the unauthorized modification of a Mini Mania part or assembly; • damage resulting from the use of improper or contaminated fuel; • damage resulting from the use of other manufacturer's products in conjunction with Mini Mania products or systems; • damage to a component or assembly due to the installation of replacement parts with specifications that differ in any material respect from the original vehicle manufacturer's or Mini Mania parts; • damage to a Mini Mania component as a result of a collision or improper collision damage repairs; • damage to the clutch due to power shifting or abuse; • drive-belts; • engine damage resulting from altered boost pressure beyond that provided by Mini Mania products; • friction materials; • incidental and/or consequential damages, including loss of time, inconvenience or loss of the use of the vehicle; • light bulbs;
• maintenance services and parts when replaced during maintenance such as spark plugs, lubricants, fluids, engine tune-up parts, replacement of filters, coolant and refrigerant; • mechanical adjustments or repairs which result from normal wear and tear; • towing charges; • return shipping charges. This warranty shall be null and void if the vehicle identification number has been altered or cannot be read; if the odometer has been replaced or altered and the true mileage cannot be determined; if the vehicle has been declared a total loss or sold for salvage purposes; or if the vehicle has been used in any competitive event. General The duration of any implied warranties, including the implied warranty of merchantability, is limited to the duration of the express warranties herein. Mini Mania, Inc. hereby excludes incidental and consequential damages, including loss of time, inconvenience, or loss of the use of the vehicle, for any breach of any express or implied warranty, including the implied warranty of merchantability, applicable to the product. Some states do not allow limitations on how long an implied warranty lasts, or the exclusion or limitation of incidental or consequential damages, so the above limitations and exclusions may not apply to you. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. This warranty applies to all Mini Mania and/or ULTRIK branded products purchased on or after July 1, 2004. Mini Mania, Inc. reserves the right to modify this warranty at its discretion and without notice. Mini Mania™ and the Mini Mania logo are trademarks of Mini Mania, Inc. ULTRIK and the ULTRIK logo are pending trademarks of Mini Mania, Inc.
Rev. 20041028A
Our Guarantee:
Mini Mania will match the published price of any supplier in the USA! If you find an item advertised at a lower price from another US supplier, call us! We'll TRY to match that supplier's price -- see details below.
Quality, Service & Price
Mini Mania, Inc. has been supplying parts and accessories Mini owners for over 30 years and we are proud to continue to offer you the best guarantee in the market. QualityProducts sold or designed by Mini Mania are chosen for the quality of performance, looks and price. If for ANY reason you are not 100% satisfied we gladly accept the product back within 15 days of purchase for a full refund. Please see our full Return Policy below for details. ServiceOur 12,000 sq ft warehouse, a staff of 25 experts in their field, 12,000 parts number kept on hand, and $1,000,000 worth of inventory assures you of the utmost in service.
Prices & Price Matching
We offer the best product at the best price available on every item in our store. All prices are listed in U.S. dollars. We do not have a currency converter in our store, but several Web sites provide this service. Orders placed at minimania.com will be charged in U.S. dollars. If you live outside the U.S., this charge is converted by your bank into your local currency and should appear on your credit card statement in that currency. We will match the published price of any US supplier* -- even their current sales prices! If you find an item advertised at a lower price, make a notation in your online order, call or email us your price match request (see terms and details below). We'll sell you the SAME item at the SAME price! If you've already purchased the item from us, we'll even price match (for store credit only) as long as you contact us with your request within 10 days of placing your order. This offer is restricted to identical items offered for sale in writing or on the web. When making your price match request, you must provide us with a link to the competitor's Internet URL for the item, a copy of the written ad or written quotation, which must include suppliers part number, description and price. Price Match Terms and Fine Print We may choose not to price match in some cases; here are some reasons why: - The competitor's product is not an exact match (identical manufacturer & model) with ours.
- The competitor with the lower price does not have the item in stock at their warehouse.
- The competitor's total price (including shipping, handling, rebates, taxes, etc.) is higher.
- The competitor's product is used, refurbished, reconditioned, or a display model.
- The competitor is not selling in US dollars.
- The product is a clearance or closeout item.
- The item is not found within the first 10 items listed on major search engine results.
- The competitor is not manufacturer authorized or has advertised below the manufacturers minimum allowed price for the item.
* Qualified U.S. Suppliers are established businesses that routinely and regularly sell the item to be matched from an established physical storefront or warehouse. While we endeavor to maintain the accuracy of item availability, descriptions and availability, we reserve the right to correct errors. We reserve the right to choose not to honor this offer. How to Request a Price Match Place an order on-line and leave a comment at checkout. Provide the competitor's name, part number, item description, URL link to the exact item and the competitor's price anlong with your request to price match. If we agree to match the price, your order will be processed at that adjusted price. In the event we cannot match the price, we will notify you by email. We will hold you order for 3 business days. Alternately, you may call us with your request. We'd love to talk with you. We will generally respond to price match requests within one business day. SHIPMENT PROBLEMS?Product shipped by Mini Mania is properly packaged and protected; therefore, damage in transit is the responsibility of the carrier. If a package appears damaged when you receive it, indicate the condition of the package on your receipt from the carrier. If damage is discovered upon opening the package, notify the carrier and Mini Mania immediately. Damage claims are handled through the carrier. Be sure to retain packing materials for carrier inspection. Claims for missing items or error in shipment must be reported within 5 days of order receipt . BACKORDERSWe endeavor to stock most of the items we sell. For Classic Minis, parts are frequently in limited supply and are difficult to keep on hand. the automatic shipment notification email you receive will identify backordered items and indicate the approximate date we expect to receive the item at our warehouse. Shipment of items backordered is dependent upon our obtaining them from our various suppliers, many of which are overseas. Consolidated air freight shipments are made to us bi-monthly from the UK, which means obtaining the parts you order may take up to two shipment cycles (4-6 weeks). After 60 days has elapsed we may notify you that an item cannot be obtained and has been removed from your order. Please contact us if you would like us to re-order, as some items can become available again later. Be sure to contact us if you wish to cancel your backorder to avoid unnecessary shipping and restocking charges once the item(s) you’ve ordered is shipped. SPECIAL ORDERS
Some items are made available on a Special Order basis. These are typically items with very low demand that we choose not to keep in inventory, or items that are custom built or built to order. These items are ordered from their suppliers solely to fulfill your order. As such, these items require a 100% non-refundable deposit at the time the order is placed (power-unit orders require a $1,000 deposit before work begins). Because of the nature of Special Order items, your order cannot be cancelled once your order is accepted and deposit taken, nor can returns be accepted once the item has shipped. Mini Mania Product Return Policy | PRODUCT RETURNSWe at Mini Mania value your satisfaction. We back up every sale with our Satisfaction Guarantee: If you're not fully satisfied with our products or service, we'll refund the purchase price.Please follow the instructions below carefully to ensure your return is accepted and processed promptly:1. Returned items must be in original condition, in original packaging, unused, uninstalled, unmarked and re-salable, with all documentation and packaging intact to be eligible for refund or credit.Electrical Components, VHS Tapes, DVDs, Software or Software Devices, Books and Special Order or Custom Built Items are not accepted for return.2. Call Mini Mania right away for a Return Authorization Number (RA#), with invoice in hand. Mini Mania will refuse unauthorized returns. If possible, speak with the Sales Tech who took your original order. A return authorization number will be provided for eligible returns.3. Include a copy of the original invoice in the box, including the completed return form included with the shipment. Write the RA# on the return form, and on the shipping label. Do not include the name of the Sales Tech who provided the RA# unless instructed to do so, or return processing may be unnecessarily delayed.4. Mini Mania must receive returned items within 15 days of your original receipt of the product to be eligible for a full refund. Items received between 15 and 45 days from date of receipt, or received without a copy of an Invoice, Return form and RA# are subject to a 15% re-stocking fee, and are eligible for store credit only. Returned items are subject to inspection prior to issuance of refund or credit. Credits or exchanges cannot be issued for used or incomplete returns. Items determined as ineligible for credit can be shipped back to the customer upon request, at customer’s expense. Unclaimed ineligible return items will be disposed of after 30 days.5. Send your package pre-paid, insured and traceable to: Mini Mania, Inc. Attn: Returns Dept. 870 Gold Flat Rd., Suite A Nevada City, CA 95959Package your return merchandise carefully. Credit will not be given for returned merchandise damage incurred in transit. No UPS Call Tags will be issued. With the exception of returns caused by our error, shipping costs for returned items are the buyer's sole responsibility. We do not accept returns shipped to us "COD Freight", nor do we pay outgoing freight charges.Please allow up to 3 weeks for your return to be processed and credit applied or refund issued. Credit may take up to 2 billing cycles to appear on your Credit Card statement.Refused shipments returned to Mini Mania do not automatically qualify for credit. |
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